Customer Service

Here at Tennyson, we know customers are the centre of your world. We also know customer queries and issues can be both time consuming and costly for your business. So, how do you reconcile the two?

Whilst you focus on what’s really important, why not let us deliver a world class customer experience on your behalf? With a curated team living and breathing the ethos of your brand; delivering unbeatable results, top quality customer satisfaction standards and a five-star customer journey from start to finish.

Our teams are carefully selected on individual trait and personality. We can scale up and down accordingly and you can be assured our quality talent will meet the requirements of your brand. Our people are our strongest asset, and we’re proud of our strong track record of retention. This is not the standard one size fits all outsourced call centre environment – it’s an approach which celebrates and rewards individuals, people and the human voice. 

We can build the infrastructure for telephone calls; email correspondence; live chat and social media responses or integrate with the processes you already have in place. 

Tennyson is not just a transactional supplier. We will go above and beyond to add value wherever we can. For example, we’ll capture your customer feedback to help you shape the future, and our consultative approach means we are able to comfortably cross sell and upsell where it is required or appropriate.

Exceptional customer service can give you the competitive edge by driving positive reviews and customer experiences.

To find out how Tennyson can deliver a VIP experience to your customers please complete the form…